Queenslanders can now renew their driver’s licences via the internet, with the Queensland Government providing more than 50 new services online.
IT and Innovation Minister Ian Walker said the government was streamlining bureaucratic processes and making life quicker and simpler for Queenslanders and more was to come.
“This one online service will save drivers time and hassle and delivers on our election promise to give Queenslanders better front-line services,” Mr Walker said. “The days of queuing at the Transport Department to renew your licence are over, if you want them to be.
“It’s one small step for common sense, and one big win for Queenslanders after years of frustration and red tape heaped on by the former Labor government.
“This service is available wherever you live, but will be particularly handy for drivers in the bush who may live miles away from where they can renew their licences.
“If you’re online, you can now have a current driver’s licence.
“This puts us well on track to achieve our promise of 100 new services online by the end of this year and 200 by the end of 2015.
“The new services also include registering your relationship, checking your eligibility for the National Rental Affordability Scheme, applying for a fossicking permit or notification of licensed asbestos removal.”
To make the process more transparent, Queenslanders can now check the list of new services by visiting www.qld.gov.au/dsitia/initiatives/one-stop-shop/progress/.
Minister Walker said the One-Stop Shop initiative was also trialling social media and click-to-chat channels to improve and modernise customer service.
“More and more Queenslanders are making contact with each other and organisations via Facebook and Twitter, so we have launched AskQGOV Facebook and @askqgov Twitter accounts so we can respond directly to requests for information via social media,” he said.
“Meanwhile, visitors to the popular senior’s card pages of www.qld.gov.au can now chat directly with a customer service team member via the new click-to-chat facility to get advice and help with filling in the online application.
“Take up of these new channels has been excellent, especially social media, and the more people who know about these services, the more they’re using them.”